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27 Ellul 5766 - September 20, 2006 | Mordecai Plaut, director Published Weekly
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NEWS
New Warrantee Regulations

By N. Katzin

New regulations requiring warranties and service for new electronic and gas products priced at over NIS 150 took effect this week. According to the Consumer Council the new regulations promise dramatic improvement but are lacking since they do not include valuable items such as musical instruments, jewelry, rugs, furniture, sanitary equipment, and more.

The new regulations in the Consumer Protection Law (Warrantee and Service After Sale 5766-2006) set new standards regarding product warranties and the seller, manufacturer or importer's responsibility to guarantee the product for at least one year, including free replacement parts. They are also required to provide replacement parts for pay for a second year for products priced at over NIS 300 (and certain products for seven years).

The service provider must repair the product within ten days at a service center, or two weeks at the store. Certain products such as refrigerators, freezers, air conditioners and washing machines must be repaired within 1-3 days. Large or heavy products must be repaired at the customer's home within ten days and the warrantee provider must cover the costs of transporting the product to the repair center if necessary. The maximum wait for a technician is two hours.

According to the new regulations, businesses must show the consumer the warrantee certificate before the purchase. If the manufacturer or importer cannot be located the obligation falls on the business that sold the product. The regulations require service centers in four central cities and an option to send the product via the store where it was purchased.

The Consumer Council says avoiding responsibility for new products has been one of the most common complaints among consumers.

 

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